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Service
Service Manager:
James H. Taylor
Customer Service: Sheila Brittingham
Email: brservice@brinstrument.com
Phone: 410.820.8800
Fax: 410.820.8141
Our service department is here to help you with any questions regarding the operation
or maintenance of your B/R equipment. We can provide technical support for your
equipment in the following ways:
Phone/Fax/Email
Support - B/R offers technical support by phone,
fax or email. Most questions or problems are resolved quickly
with a single correspondence.
Service
Contracts - Maintenance agreements are available
on all of the equipment sold by B/R Instrument. These are
a cost effective means of keeping equipment in working order
all year round.
Inservice
Training - If you or your staff needs additional
training on the operation or routine maintenance of the equipment,
B/R can provide on-site training. A B/R representative will
come to your facility and show you the things you need to
know about your equipment while working with your equipment.
Preventative
Maintenance Inspections -
Why not have a B/R service technician come to your facility
and perform preventative maintenance? Your distillation system
will be given a thorough inspection and tune-up. We will leave
your equipment in optimum operating condition.
On-Site
Service Calls - B/R can dispatch a knowledgeable
service technician to your site to resolve any problem with
your B/R equipment.
Global
Service Access - If you have B/R equipment and
are outside of the USA, please contact us. Most problems
can be solved by fax or email. We also have a global network
of service engineers that can assist you if needed.
GC
Analysis - B/R is equipped with gas chromatographs
to check the purity of your purchased, used and recycled
solvents. This service is offered free of charge once per
year to our customers. There is a fee for analyzing samples
more frequently. Many customers use this service as a secondary
quality control check on their new and recycled solvents.
Service/Operation
Manuals - Do you need a service or operation manual?
Additional copies can be purchased. Contact us for more details.
Parts -
Do you need a part and don't know the part number? Our friendly
customer service will be happy to help you find what you need
or can help you place an order.
Other
Services - B/R can provide other services upon
customer request. Please contact James H. Taylor, the B/R
Service Manager for details.
How are we
doing? Please feel free to correspond via Phone: 410.820.8800, Fax:
410-820-8141 or Email: brservice@brinstrument.com
to let us know your comments.
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